At AskEVA, we are committed to ensuring your satisfaction with
our services. Our refund policy is designed to be transparent
and fair, providing you with clear guidelines on how we handle
refund requests.
1. Eligibility for Refund :
Refund requests must be made within 2 days of the
service purchase date.
To be eligible for a refund, the service must not have
been fully utilized or completed.
2. Grounds for Refund :
Service Unavailability: In the event that we are unable
to deliver the service as promised or agreed upon.
Technical Issues: If the service is hindered by
technical problems on our end that prevent its proper
delivery.
3. Refund Process :
To initiate a refund, please contact our customer
support team at support@tunepath.com within the
specified refund period.
Clearly state the reason for your refund request and
provide any necessary supporting documentation.
Our team will review your request and respond within 2
business days.
4. Refund Approval :
You will not use the APIs or other Ask Eva content on
behalf of any third party, unless such third party has
expressly authorized you to access and use the Ask Eva
content under its account.
If your refund request is approved, the refund will be
processed using the original payment method.
5. Non-Refundable Items :
Certain services may be non-refundable. These will be
clearly communicated at the time of purchase.
6.Policy Updates :
We reserve the right to update or modify our refund
policy at any time. Any changes will be communicated on
this page.