WhatsApp Chatbot For E-Commerce
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AskEva WhatsApp - Based Chatbots For E-Commerce
The e-commerce market is expanding rapidly in today's world. When user demand increases, it has become essential to maintain the uninterrupted flow of services around the clock. Catching the need of buyers is the most important trend in online markets. AskEva can amplify customer-driven and customer-centric practices through the WhatsApp chatbot.
If a customer is looking for a gold rate, they will check it on the internet, news or try to call & speak with jewelry shop salespersons. Now they can simply ask the Jewelry shop WhatsApp chatbot about today's gold price in their messaging platform WhatsApp. it will show the exact gold price in their shop or in general.
- Generate Sales
- Rich analytics sales
- Real-time interactions
- Knowledge Base
- Personalize service
- Reliable customer support
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Live Agent Support
WhatsApp chatbot are linked to the company database where all information about products, services, features, and locations is updated. If the customers need to speak with a human agent bot transfers it to human assistance.
Searching Of Products
AskEva can display a range of product options based on customers' preferences like price range, features, and comments. If the exact product is not available the chatbot shows similar products which will be convenient for the users.
Loyalty Points
For retailers that provide customers with points for purchases, the WhatsApp chatbot can ping the users and tell them about currently available credit points and direct them to purchase for those points.
Track Packages
Once the order is placed via the chatbot, the customer can ask where their package is, the date and time of delivery, and also know about post service and contact numbers.
Nearby Shops
If a customer wants to see a product while browsing via the chatbot, the customer can locate nearby stops and find out about opening hours also. With the WhatsApp chatbot, the customers can even get the details and updation of the product detail and prices.
Place Orders
Customers choose the products they want to purchase and set up addresses and contact and place their orders via chatbot. This also provides information about upcoming products relevant to the customer’s intent.
Benefits Of Chatbot In E-Commerce Industry
AskEva can remind your customers of their carts to check out the offers or discounts. chatbot improves customer engagement and responds immediately, therefore increasing leads. It can suggest exactly what your customers are looking for and then lead them directly to the checkout page or inform them about discounts. WhatsApp chatbot become smarter in E-Commerce business to boost customer experience.
Chatbot Services
Customers expect most e-commerce businesses to be available 24/7. WhatsApp chatbot can be used to collect information about your visitors’ preferences and interests. AskEva chatbot can tell your customers when some products are out of stock and suggest some alternatives. This also informs about delivery dates or even a suggested query. Adding to carts is a good source of income.