WhatsApp Chatbot For E-Commerce
We have considered our solutions to support every stage of your growth.
AskEva WhatsApp - Powered Chatbots for E-Commerce
In today’s fast-paced world, the e-commerce sector is witnessing significant growth. As consumer demand rises, ensuring seamless service availability around the clock has become crucial. Understanding customer needs is vital in the online marketplace. AskEva enhances customer-focused practices through its WhatsApp chatbot.
For instance, when a customer wants to know the current gold rate, they typically search online, consult news outlets, or try to call jewelry store representatives. With AskEva, they can now simply message the jewelry shop's WhatsApp chatbot to inquire about today’s gold price. This convenient feature provides them with accurate pricing information instantly, either specific to their shop or in general.
- Generate Sales
- Rich analytics sales
- Real-time interactions
- Knowledge Base
- Personalize service
- Reliable customer support
.png){kind=icon}
Live Agent Support
WhatsApp chatbot are linked to the company database where all information about products, services, features, and locations is updated. If the customers need to speak with a human agent bot transfers it to human assistance.
Searching Of Products
AskEva can display a range of product options based on customers' preferences like price range, features, and comments. If the exact product is not available the chatbot shows similar products which will be convenient for the users.
Loyalty Points
For retailers that provide customers with points for purchases, the WhatsApp chatbot can ping the users and tell them about currently available credit points and direct them to purchase for those points.
Track Packages
Once the order is placed via the chatbot, the customer can ask where their package is, the date and time of delivery, and also know about post service and contact numbers.
Nearby Shops
If a customer wants to see a product while browsing via the chatbot, the customer can locate nearby stops and find out about opening hours also. With the WhatsApp chatbot, the customers can even get the details and updation of the product detail and prices.
Place Orders
Customers choose the products they want to purchase and set up addresses and contact and place their orders via chatbot. This also provides information about upcoming products relevant to the customer’s intent.
Advantages of Chatbots in the E-Commerce Sector
AskEva can help remind your customers about their abandoned carts, encouraging them to take advantage of ongoing offers or discounts. By enhancing customer engagement and providing instant responses, chatbots can significantly increase lead generation. They can accurately recommend products that align with your customers' preferences and guide them seamlessly to the checkout page, while also informing them about available discounts. As a result, WhatsApp chatbots have become increasingly intelligent in the e-commerce landscape, elevating the overall customer experience.
Boost Your Business with Chatbot Integration
In today’s digital world, customers expect e-commerce stores to be available 24/7. Implementing a WhatsApp chatbot helps capture visitor preferences and understand their needs better. AskEva’s chatbot can alert customers when items are out of stock and offer suitable alternatives. It also provides information on shipping dates and can respond to frequently asked questions. Moreover, assisting customers in adding products to their shopping carts can significantly increase your overall sales.