Dynamic Reply Buttons & Interactive Messaging

Similar to templates with quick-reply buttons, reply buttons allow users to make a quick selection from up to three options when talking to a business in the 24-hour response window. Reply buttons do not require a pre- approved template.

• A message cannot contain more than three reply buttons.
• Reply buttons do not offer additional context for each option.
• Users can only select one button from the menu at a time, although they can go back and reuse a previous menu.
• Reply buttons are supported for message types: text, image, video & document.