List Messages – Interactive Messaging

List messages provide a simpler and more consistent format than text-based lists for people to find and select what they want from a business.

• Lists are applicable to only 2-way messaging; List messages are a way to allow users to easily choose from up to 10 options.
• They can be populated dynamically, based on a customer’s responses, so can be used for personalized bot use cases.
• Lists messages do not require a template or pre-approval and are currently made available for Text messages (media and location not supported)
• List Messages are best for presenting several options, such as:
  • A customer care or FAQ menu
  • A take-out menu
  • Selection of nearby stores or locations
  • Available reservation times
  • Choosing a recent order to repeat